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Aboriginal & Torres Strait Islander Liaison Officer

Date: 17-Aug-2022

Location: Sydney, NSW, AU, 2000

Company: Australian Unity

The opportunity

This is an exciting opportunity to connect with the Aboriginal and Torres Strait Islander community!


We design healthcare that challenges tradition ­– one where business, government, and health care work together, hospitals meet demand and people are in control of their health. And it’s the spirit of our people that help us do this.


The Get Healthy Information and Coaching Service is a unique phone-based government-funded program that is accessible to all Australian people living in metropolitan and remote community areas across NSW and SA. The role will act as a service advocate with community and facilitate engagement for the Aboriginal and Torres Strait Islander community to the program.


Our program seeks to engage mob to achieve goals and optimise management of their health status using behaviour change principles and service linkage. The work you do makes a positive impact to clients who do not necessarily have the resources and support available logistically.


This is a Fixed Term Full Time opportunity until June 2023, with potential extension, however is also open to part time 22.5 hours per week for the right candidate.
Please Note: The team are currently working a hybrid work model with the expectation of 2 days in any of our NSW Australian Unity branches and 3 days work from home. 


What you’ll be doing


  • Manage client enrolments into our healthcare program “The Get Healthy Information and Coaching Service”
  • Support our Indigenous community in a call centre environment 
  • Help to improve the health and wellbeing of hundreds of Australians
  • Receiving and managing inbound phone calls, emails and SMS enquiries
  • Work alongside your team to support administration for the program
  • If you have the appropriate qualifications and registration, you will also be able to screen clients and provide some Health Coaching services.


Your skills and experience

  • Connection to country and an understanding of what cultural safety and appropriateness means for our Indigenous clients
  • Demonstrated understanding of contemporary issues affecting health of the Aboriginal and Torres Strait Islander community
  • Ability to build rapport and communicate effectively
  • Experience working with Aboriginal and Torres Strait Islander communities and organisations.
  • Strong administration and time management skills, tech savvy
  • Excellent written and verbal communication skills, including rapport building on first contact, and ability to work within a team
  • Previous experience in customer service or a call centre preferred
  • Health Professional preferred, but not essential

About Remedy Healthcare

We aim to improve the health, wellbeing, and quality of life of every person we care for. In the past 12 years, we’ve provided in-home health care and telehealth for almost 100,000 Australians, helping them manage their health and enjoy life to the full.


As health care evolves, so do we. This means growing our team of passionate health professionals as we stay focused on our mission – a healthier Australia.


To apply

To apply, click on the button at the top of the page or If you'd like to find out more, get in touch with Katie Wintle (Talent Acquisition Specialist) on  


Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click