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Senior ServiceNow Engineer

Date: 25-Nov-2021

Location: Melbourne, VIC, AU, 3000

Company: Australian Unity

  • Permanent full-time unique opportunity to deliver real business value
  • Excellent salary and benefits on offer
  • Real Wellbeing starts here


What makes us, us


Established in 1840, we’re Australia’s first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we’ve grown to a company of nearly 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and the community.


We support your Real Wellbeing so you can better support our members’ and customers’ wellbeing journey


There are four key attributes that set us apart:


  • Good people: We strive to set ourselves apart through the capability, warmth and expertise of our people.
  • Wellbeing experts: Our breadth of capability enables us to provide smart solutions and services across all domains of wellbeing.
  • Long-term commitment: As a member-owned company, we’ve been focusing on long-term outcomes and single-minded dedication to our members and customers since 1840.
  • Driving positive impact: Everything we do is focused on making a positive difference at a personal, community and societal level.


These pillars are infused with our values of bold, warm and honest


Your opportunity


Work as part of a wider cross-functional team to deliver scalable, secure and operationally stable solutions with emphasis on innovation and delivering business value. Assist the technology team and wider business in analysing requirements and designing systems that meet those requirements. Utilise core problem solving skills to resolve issues and explore potential solutions to complex business problems.


  • Deliver high quality value focused software solutions as part of a cross functional team
  • Deep understanding of common security vulnerabilities and how to mitigate them
  • Participate in providing accurate estimations for work and take ownership to meet those estimations
  • Champion operational best practices by ensuring continuous improvement in our code bases, deployment pipelines and monitoring solutions
  • Ensure relevant documentation is concise, fit for purpose and delivered timely to ensure business knowledge is captured appropriately
  • Mentor peers and juniors to assist in uplifting their capabilities and help ensure they deliver quality solutions
  • Take shared ownership in ensuring our coding guidelines and best practices are up to date and fit for use
  • Participate in peer reviews to ensure coding guidelines and best practices are being followed
  • Follow internal coding guidelines and practices and suggest updates when and if required
  • Participate in team retros, showcases and wider digital delivery meetings to learn from and share learnings with the wider team
  • Always leave code in a better state than you’ve found it, even if it was originally written by another team member
  • Utilise in-house and external learning sources to stay abreast of the latest developments in software engineering


About you


We are searching for a professional who will join us in striving to live our values of bold, warm and honest, in everything we do.


Your expertise and qualifications will include:


  • Batchelor of Science in Computer Science or related discipline
  • 3+ years’ experience building automation and service catalogues and workflows using ServiceNow ITSM
  • Experience in ServiceNow HR Service Delivery is highly desirable
  • Experience in configuring and maintaining Discovery and service mapping in ServiceNow.
  • ServiceNow System Administrator certified
  • ITIL certified
  • Deep understanding and ability in designing secure, scalable and operationally stable solutions
  • Working knowledge of documentation, coding, testing and deployment using multiple development languages and platforms
  • Demonstrable understanding of security best practices and track record of keeping up to date on latest threats and their mitigation
  • Strong problem-solving skills and ability to apply them in the role
  • Demonstrably strong understanding of design patterns
  • Ability to build strong relationships and trust within the Customer, Digital & Technology team, project teams and with business stakeholders
  • Excellent interpersonal, communication and time management skills
  • Passionate about utilizing technology to solve problems and deliver business value
  • Working knowledge of agile software development




Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.


Should an applicant be the preferred candidate, background checks (including police checks, reference checks, ASIC banned and disqualified persons and bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates; however, will be assessed against the inherent requirements of the job.


Recruitment Agencies

Please be advised that Australian Unity does not accept unsolicited resumes from Recruitment Agencies. Australian Unity will not recognise an entitlement to an introduction or placement fee unless the Agency has been briefed by a member of the Talent Acquisition team on a specific position for which we have requested candidates for.