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Service Desk Technician - Overnight Weekends

Date: 22-Jun-2022

Location: AU

Company: Australian Unity

  • Part time role - Saturday & Sunday 10pm  - 6pm
  • Completely remote  Work from anywhere
  • Competative salary & Benefits 

 

We’re seeking a great new team member to join our growing and successful national Service Desk team.


Join us and let’s make a bigger difference together.
 
It’s an exciting time to be joining Australian Unity – we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create community value. Australian Unity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
Established in 1840, we’re Australia’s first member-owned wellbeing company.  Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians.  We employ over 7000 people and our purpose is to Help People to Thrive.
 
Your New Role:

To provide a truly exceptional, customer focused technology service for Australian Unity staff, with a specific focus on understanding customer needs, and finding fast and effective solutions for them. You will be a team player who delights in helping our staff and customers to thrive.


This roll will act as the point of contact for the Service Desk, between the hours of 22:00h and 06:30h Saturday to Sunday. You will be required to work 8.5 hour shifts, including 1 hour break.


Renumeration for the shift work is included in the base salary package, plus an extra week of annual leave each year.

 
Your New Role Looks Like This:

 

  • Support and fulfil requests (incidents, problems, requests, tasks, etc.) via incoming engagement channels (Phone, email, portal etc.). 
  • Be the voice of the Customer in technology interactions. Consider their needs, capabilities and constraints and represent them back into Technology
  • Take ownership of all phases of case lifecycle, ensuring status and resolution (including timely progress updates) are communicated to the customer
  • Drive increased Customer Satisfaction through excellent communication and delivery skills
  • Refer issues that cannot be resolved at the Desk to level 2 or 3 support, taking accountability for the hand-over and remaining engaged to ensure timely resolution

 
About You:

 

  • Similar experience in IT Level support roles, with at least 1-2 years IT Service Desk Support experience.
  • Excellent phone manner and face to face customer service skills.
  • Clear written and verbal communication skills
  • Experience in supporting Windows (Win 7 & 10) desktop operating systems in an Active Directory Environment.
  • Experience providing support in a wide range Microsoft Office products
  • A practical understanding of the ITIL framework with foundation certification is desirable
  • Demonstrates an interest in technology trends 


Your Benefits:
 
You will enjoy a range of great employee benefits and rewards including:

  • Competitive Remuneration
  • A range of attractive product and service discounts from Australian Unity’s Retail and Wealth Management portfolio – including health insurance and banking products
  • Supported Learning and Career Development program
  • Flexible Working Arrangements including Work-From-Home days with a real work-life balance
  • Available access to LinkedIn Learning courses through our great Learning platform
  • Additional paid Wellbeing and Community Volunteer Days yearly
  • You will also get to join an amazing team of Talent Specialists who are extremely supportive and engaging.  We work hard but have plenty of fun whilst doing it and our culture is focused on ‘Real Wellbeing’ with a focus on flexible work options and work-life balance that suits individual’s needs.  

 
What Makes Us, Us
 
Putting people first is not just something we say, it's what we do. We care for our people so they can care for themselves and our customers. We stay true to our values (Bold, Warm, Honest), we work hard because it matters and we work well together – collaborating, encouraging and even managing to have some fun.
 
At Australian Unity we do the right thing and we expect the same from others. Being a member-owned company, means we're focused on our members and customers, not shareholder returns. Our purpose to Help People to Thrive, drives us to make a real difference, every day, big and small. We are passionate about improving the wellbeing of all Australians and about making a positive difference.

** All Australian Unity employees must be fully vaccinated for COVID 19 by 31 December.
 
Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.