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Concierge | Retirement Living | Casual Position

Date: 19-Jun-2022

Location: South Melbourne, VIC, AU, 3205

Company: Australian Unity

As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities.   



The Role 

Come and join our team at The Grace Albert Park Lake Retirement Community, where we are leading the industry in driving our award winning ‘Better Together’ model. At The Grace Albert Park Lake Retirement Community we are proud of our culture; we are an embracing and supportive team, we welcome resident preferences and choice, we connect to engage our community of residents, families and care staff.  


We are currently looking for an Experienced Concierge who is passionate about providing excellent customer service, to join the friendly and supportive team. Our concierges are responsible for providing fantastic customer service to residents and visitors as well as completing basic administration tasks.



What you will be doing  

  • Assisting our residents with queries they may have
  • Ensure the reception area is always clean and tidy
  • Assist with the upload of information for the residents
  • Assist with administrative tasks including; documentation, responding to queries over the phone or via email
  • Maintaining client and staff database/records
  • Ordering supplies such as staff uniform, stationary, laundry and housekeeping orders



What we are looking for 

  • Extensive customer service experience
  • Experience assisting high end and VIP customers
  • Previous administrative experience
  • Excellent communication skills with a passion to put customers first
  • Proficient use of Microsoft Office suite
  • A flexible and team orientated approach
  • Availability to work on a casual basis between the hours of 7am and 8pm

If you are a friendly and organised individual who enjoys fostering a warm and supportive team culture, whilst ensuring that our residents have an exceptional customer experience; we would like to hear from you!  



What makes us, us 

We are here to make a difference every day, small things, big things and everything in between. We encourage you to join our team in this meaningful journey and make a difference in your local community.  

  • We’re all about making a bigger difference together
  • We’re all about supporting your wellbeing
  • We’re all about lifelong learning



The health, safety and wellbeing of our people and our customers is our highest priority. In recognition that COVID-19 is affecting the way we work and creating new and sometimes challenging issues for our people, we have special leave arrangements in place and strengthened safety measures to support employee mental health and wellbeing.

All successful persons will be required to provide proof of 2022 flu vaccination prior to commencing commencing employment. Your talent acquisition specialist will help guide you through this requirement, we thank you for your understanding and support during these unprecedented times.

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan please visit: